Deleting your Support-O data

Everything, in three taps, from inside the app. You do not need to write to anyone and you do not need an account — Support-O does not have accounts.

In the app

Open Support-O and tap Options.
Scroll to the bottom and tap Delete everything.
Tap YES, DELETE EVERYTHING when it asks you to confirm.

The app asks our server to erase its copy, then wipes the phone. It happens straight away — there is no queue and no waiting period. If the phone cannot reach our server at that moment, the phone is still wiped: write to support@icalledtwice.com and we will erase the server copy by hand.

What is erased

On our server	Your first name, your time zone, your morning time, how long we wait before telling anyone, your language, the names and phone numbers of the people you chose, every check-in record, and our log of every message we sent about you. The whole record is deleted outright, not marked inactive.
On your phone	Your name and settings, your medication list and every photograph you took of your pills, your exercises and any pictures of their instructions, and your water goal.

Your contacts stop being able to receive anything about you the moment the server record is gone, because there is nothing left to tell them about.

Your subscription

Deleting does not cancel your subscription. Cancel it first in your phone's subscription settings (on iPhone: Settings, your name, Subscriptions; on Android: the Play Store, your profile, Payments and subscriptions).

What is kept

Nothing about you. The store's own reference for a subscription purchase and its dates are kept, without your name or your contacts, while the store goes on reporting on it. Our database host keeps encrypted daily backups for 14 days, and our own copies of the database, made before maintenance, are deleted after 30 days. Deleted data stays in those backups until they expire. It is never restored, and nobody looks at it. If you use Support-O again afterwards it starts from an empty page, as though the app were new.

If the app will not open

Write to support@icalledtwice.com from any address, say you want your Support-O data deleted, and tell us the first name you used and the phone number of one of the people you chose (our server does not have your own number). A person will do it by hand and write back to confirm.

I Called Twice LLC, 22995 Scott Ln NE, Aurora, OR 97002, United States