Text messages and consent

A contact only ever receives messages about one person's morning check-in, and only after being told who added them.

1. The person adds a contact, and is asked to check first

In the app, the person being checked on opens Who We Tell and taps Add a person. Before any name or number can be typed, the screen says: "Please ask them first. We will send them one text to say who added them, and they can reply STOP at any time." A contact is almost always a son, daughter, spouse or close friend who has asked to be told.

2. The contact receives one welcome text

Support-O: Mike added you as a contact. Save this number so you know who it is. We only text you if their morning check-in goes unanswered. Reply STOP to opt out.

3. The only other text they can receive

Only if the morning check-in goes unanswered within the time the person chose:

Support-O: Mike has not answered their morning check-in. You may want to check on them.

That is the last message. Nothing follows it — not even to say the person has since answered.

4. If the person's subscription ends

Support-O is a paid subscription. If it ends, a contact who already had the welcome text receives one text on each of the next two mornings, at the person's check-in time, and then the alerts stop:

Support-O: Mike's subscription has ended. You will stop receiving their morning check-in alerts after tomorrow.

Support-O: Mike's subscription has ended. From tomorrow you will no longer receive their morning check-in alerts.

If the person subscribes again later, the contact receives the welcome text once more. Nobody who replied STOP receives any of these.

Stopping

Replying STOP to any message stops every text to that number immediately. The next time Support-O tries to text that number, the app shows the person that the contact has opted out. The person using the app can also remove a contact at any time, which stops texts to them. Support-O sends no marketing of any kind, and phone numbers are never sold or shared beyond the messaging provider that delivers the text.

Help

Reply HELP to any message for help, or write to support@icalledtwice.com. See our privacy notice and terms of use.

Frequency and cost

On an ordinary day no message is sent at all. At most a contact receives one welcome message, plus — on a day a morning goes unanswered — one alert. Nothing follows it. If the person's subscription ends, a contact receives one text on each of the next two mornings, and nothing after that. Message and data rates may apply.