Support-O is out now on iPhone and Android
$1.99 a month on the App Store and Google Play. No ads. Cancel any time.
Privacy notice
Support-O says good morning once a day. If the morning goes unanswered, it tells the people you chose. This notice says exactly what that takes, and nothing here is written to be clever about it.
What stays on your phone and never leaves it
These are stored on your own device and are never sent to us or to anybody else:
- Your medications — names, doses, times, days, food notes
- The photographs you take of your pills
- Your exercises, and any pictures or screenshots you add of their instructions
- Your water goal
If you uninstall the app, they are gone. We could not produce them if we were asked to, because we never had them.
What the server needs, and why
For somebody to be told when you do not answer, a computer that is not your phone has to be watching the clock — a phone that is switched off cannot raise the alarm about itself. So these few things are kept on our server:
| What | Why |
|---|---|
| The name you chose | So the morning message and any text says who it is about |
| Your morning time and time zone | So we say good morning at the right moment |
| How long we wait before telling anyone | So we do not call your family too early |
| Your language | So the text arrives in a language they read |
| The names and phone numbers you added | So there is somebody to tell |
| Whether you pressed Thank You, and when | This is the whole point of the app |
| A record of messages we tried to send | So a failure can be found and fixed |
| Your subscription: which store it was bought in, the store's reference for the purchase, whether it is active, in a payment grace period or ended, and when the current month ends | So the morning check-in keeps running while you pay, and so your contacts can be told before their alerts stop |
An anonymous identifier is created for your phone when you first save your name or a contact. It is not your phone number, your email, or your name, and it is not shared. If your phone allows notifications, we also keep the token that lets our server send it the morning message.
Your subscription
Support-O costs $1.99 a month in the United States; in other countries the store shows the price in your currency. You pay Apple or Google, not us. We never see your card or your billing details. The store tells our server only whether the subscription for this app is active, in a grace period or ended, and when the current month ends.
If a payment fails, the store keeps trying for a while (about 14 days on Google Play, 16 days on the App Store). Everything keeps working during that time and nobody is told anything.
If the subscription ends, the contacts who have already had our welcome text receive one text on each of the next two mornings, at your check-in time. These texts tell them that your subscription has ended, so they do reveal that much. They read:
- Support-O: Mike's subscription has ended. You will stop receiving their morning check-in alerts after tomorrow.
- Support-O: Mike's subscription has ended. From tomorrow you will no longer receive their morning check-in alerts.
After the second morning the check-in and the alerts stop. If you subscribe again later, your contacts receive the welcome text once more. Anyone who replied STOP is never texted.
Who else sees any of it
- Twilio delivers the text messages. To do that they receive the phone number being texted and the message itself, which contains your first name. They do not receive anything else.
- Apple or Google take the payment for the subscription, under their own privacy policies. They tell us whether it is active; they do not give us your name, card or address.
- Google Cloud runs our server and database, in the United States. They store the data above for us and do not use it for anything else.
- Expo relays the morning notification to your phone when your phone uses one. They receive the notification and your phone's token, nothing else.
- Nobody else. There is no advertising in Support-O, no analytics, no tracking, and nothing is sold or shared for marketing. There never will be.
The people you add
You are telling us someone else's phone number. Please ask them first. When you add someone, we send them one text saying who added them and that they will only hear from us if your morning goes unanswered. They can reply STOP at any time and we will not text them again; the app will show you that they did. You can remove anyone at any time, and they stop being contacted as soon as your phone next reaches our server.
Deleting everything
In the app: Options → Delete everything. It erases what is on the phone and tells the server to erase its copy — your record, your contacts, your check-in history, the lot. Nothing is kept about you.
Deleting does not cancel your subscription: cancel it in your phone's subscription settings. The store's own reference for the purchase and its dates are kept, without your name or your contacts, because the store goes on reporting on that purchase until it is cancelled.
Our database host keeps encrypted daily backups for 14 days, and our own copies of the database, made before maintenance, are deleted after 30 days. Deleted data stays in those backups until they expire. It is never restored, and nobody looks at it.
Until you delete everything, we keep your check-in history and our message log, and a contact you remove is kept, marked as removed, so that nobody is texted twice by mistake.
If the app will not open, write to support@icalledtwice.com from any address and say you want your Support-O data deleted, and we will do it by hand. See support-o.com/delete.
Children
Support-O is not for children and we do not knowingly keep any information about anyone under 13.
What Support-O is not
Support-O is not a medical device, a monitoring service, or an emergency service. It cannot promise that any alert will be sent or that it will arrive — phones get switched off, batteries die, signal drops and services fail. If you have not heard from someone in a while, go and check on them. That has always been the only thing that truly works.
Changes
If this notice changes we will update the date at the top. If a change affects what leaves your phone, the app will tell you before it takes effect.
Contact
I Called Twice LLC, Aurora, Oregon — support@icalledtwice.com