Terms of use

Last updated 2 October 2026

What Support-O is

Support-O is a daily check-in app provided by I Called Twice LLC. It greets the person using it once a day, records whether they answered, and sends a text message to the contacts they entered if a morning goes unanswered.

What Support-O is not

Support-O is not a medical device, a medication service, a monitoring service or an emergency service, and it is not a substitute for care, for medical advice or for calling the emergency services. We cannot promise that any message will be sent or delivered: phones get switched off, batteries die, signal drops and services fail. Do not build a safety plan that depends on it.

Your medication list

Support-O only shows back what you entered. Keeping it correct and current is your responsibility, and an out-of-date list can be dangerous. Have your doctor check the list at every appointment.

It is not for anyone who cannot manage their own medication. If a person has dementia, a brain injury, or any other condition affecting memory or judgement, this list is not suitable for them and must not be relied on. It repeats what was typed in; it does not check a dose, does not know whether anything was swallowed, and cannot tell that a dose has already been taken. Somebody in that position needs a carer, a pharmacist's dosette box, or a supervised regime — not an app.

Subscription

Support-O costs $1.99 a month in the United States. In other countries it costs the price the App Store or Google Play shows for your country. It is billed by Apple or Google to the account you buy it with.

It renews every month until you cancel. You can cancel at any time in your phone's subscription settings; cancelling takes effect at the end of the month already paid for.
There is no free trial. Refunds are handled by Apple or Google under their own rules.
If a payment fails, the store retries it for a grace period (about 14 days on Google Play, 16 days on the App Store). Everything keeps working during that time.
If the subscription ends, we text the contacts who have already had our welcome text on each of the next two mornings, to tell them that your subscription has ended and their alerts are stopping. After the second morning the check-in and the alerts stop. If you subscribe again later, your contacts receive the welcome text once more.
Deleting everything in the app does not cancel the subscription.
Anyone who set Support-O up while it was free keeps it free.
On iPhone, Apple's standard licence agreement also applies.

The people you add

By adding somebody's phone number you confirm you have their permission to have Support-O text them. They receive one message telling them who added them and can reply STOP at any time.

Acceptable use

Do not use Support-O to send unwanted messages, to enter numbers you are not permitted to contact, or to attempt to disrupt the service.

Ending

You can delete everything at any time in the app, which erases the data on the phone and on our server. This does not cancel your subscription. We may suspend accounts that are used to send unwanted messages.

Liability

Support-O is provided as it is, without warranty. To the extent the law allows, I Called Twice LLC is not liable for any loss arising from a message that was not sent, not delivered or not read, or from reliance on the app.

Contact

I Called Twice LLC, 22995 Scott Ln NE, Aurora, OR 97002, United States — support@icalledtwice.com