Questions about the Support-O daily check-in

What does the person have to do each day?

Tap one button. The screen says good morning by name, and the button sits in the same place every day.

What happens if they do not answer?

After the wait you chose — 35 minutes by default — the people on the list receive one text saying the morning check-in has not been answered, and that they may want to check in. It never claims anything medical.

Do the people we tell need the app?

No. They receive an ordinary text message. They never install anything.

What if the phone is off or broken?

The check happens on our server, not on the phone, so silence still results in the text going out. No app can promise a message will always arrive, which is why Support-O is not a monitoring or emergency service.

Is the medication list sent anywhere?

No. Medications, pill photographs, exercises and water goals stay on the phone. Our server keeps only the first name, time zone, morning time, waiting time, language, the contacts' names and numbers, and a record of each morning's check-in and of the texts we sent, until the person deletes everything. See the privacy notice.

Can a contact stop the texts?

Yes. Replying STOP stops every text to that number immediately. The next time Support-O tries to text that number, the app shows the person that the contact has opted out. The person using the app can also remove anyone at any time.

What does it cost?

$1.99 a month on the App Store and Google Play; in Canada, the price the store shows. It renews every month until you cancel, and you can cancel at any time in your phone's subscription settings. There is no free trial. If you set Support-O up while it was free, it stays free for you.

If a subscription ends, the people you chose get one text on each of the next two mornings to say their alerts are stopping. See text messages and consent.

Which phones does it run on?

iPhone with iOS 16.4 or newer, from the App Store, and Android phones from Google Play.

Who makes it?

I Called Twice LLC, a family company in Aurora, Oregon. More about us.

Did not find your answer?

Write to us and a person will answer — not a robot, and not a form that goes nowhere.